What is an IVR call center? (workflows, benefits, tools)

What is an IVR call center? (workflows, benefits, tools)

4.8K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service.  An IVR software also helps boost agent performance and overall call center efficiency through various automated workflows.  In this article, we’ll explore what…

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Super Bowl ads 2025: Live updates

Super Bowl ads 2025: Live updates

Ben Affleck’s DunKings return in Dunkin’s Super Bowl ad The DunKings are back to kick off the Super Bowl. In the first spot of the big game, Ben Affleck once again returns in a Dunkin’ campaign, this time with brother Casey Affleck and a new recruit: “Succession” star and Oscar nominee Jeremy Strong. The ad…

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How Declining Short-Term U.S. Treasury Yields Impact Bitcoin Price

How Declining Short-Term U.S. Treasury Yields Impact Bitcoin Price

The recent divergence in U.S. Treasury yields, where shorter-term yields have been declining while longer-term yields are on the rise, has sparked significant interest across financial markets. This development provides critical insights into macroeconomic conditions and potential strategies for Bitcoin investors navigating these uncertain times. We’ve recently observed a divergence in U.S. Treasury yields, with…

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[Hiring] Senior Product Designer @Gemini

[Hiring] Senior Product Designer @Gemini

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on…

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