[Hiring] Sr. Project Manager @Safety Chain

Sr. Project Manager

Remote based – USA

Summary

SafetyChain Software is looking for a driven, skilled and experienced Senior Software Project Manager to join our Professional Services team. Reporting to the PM Team Manager, this role will work closely with our sales, customer success, and support teams to ensure successful onboarding of our software to maximize value for our customers. 

Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for – let’s get into the details!

Who We Are:

SafetyChain is a fast-growing B2B SaaS software company. Our industry leading Plant Management Platform helps manufacturers improve yield, maximize productivity, and ensure compliance throughout their operations.

Headquartered in Novato, CA, we have a passionate, diverse team with the majority of our employees working remotely across the country to serve our customers. We operate with the fun and flexibility of a start-up combined with the stability of a mature and rapidly growing software company.

Our solutions are used every day in thousands of facilities to help our customers make their products better and safer. Customers include many well-known brands like Albertsons, Clif Bar, Driscoll’s, Schwan’s, See’s Candies, Tyson Foods, United Airlines, Whole Foods and White Castle. We believe our culture of “Help and Hustle” makes for a great place to work and we foster a dynamic, positive environment that enables our teams to put their creative energies towards solving our customers’ problems and supporting each other. Our culture is real, tangible and immensely rewarding.

What You’ll Do:

As part of the Professional Services team, the Senior Project Manager will be responsible for managing new client onboarding, current client expansions, and special projects as they arise, with a focus on complex and enterprise level projects. Each project opportunity includes defining the project objectives and success criteria, assessing and documenting scope, executing project deliverables, communicating with our customers’ project teams, coordinating the efforts of cross-functional team members internally, and generally overseeing quality control throughout the lifecycle of the project.

The success of this role means faster, better onboardings that improve the time to value for our customers. It ensures our customers are deploying our software in a way that meets their business needs and solves their most critical challenges. 

The Senior Project Manager will also be responsible for assisting the PM team manager with training, development, and mentoring of team members, assisting with creating and updating standards and processes and collaborating with the PM team manager to track and improve team performance toward meeting department and team KPIs.

Key Responsibilities

• Provide mentorship to Project Manager team members. 
• Develop and complete training modules for the Project Manager team to level up product and technical knowledge. 
• Review and creation of process documentation for best practices.
• Execute onboardings in an efficient, professional manner in order to achieve the highest degree of customer satisfaction and utilization.
• Plan and conduct complex enterprise level onboardings, coordinating processes with both internal team as well as large customer teams that may span multiple locations.
• Consult with clients on product features/functionality and implementation best practices.
• Interpret complex business requirements and advise customers on the conversion of manual processes and practices to electronic or automated systems.
• Participate in tenant configuration and setup for customers by leveraging advanced product and industry expertise.
• Utilize project management skills to drive all aspects of project planning, governance and delivery for multi-phase, multi-product implementations including detailed deployment timelines in the form of a project plan, status communications, project success criteria, and issue mitigation and resolution.
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations.
• Anticipate and manage project issues as they arise and ensure prompt resolution.
• Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations, or onsite meetings as required.
• Serve as the primary point of contact to the client during implementations for all work related to the project.
• Communicate project status and issues internally across multiple organizational levels.

Our Values

• Quality Above All: Build the best and most effective experiences for our teams and our customers
• Innovate for Impact: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve.
• Work Smart: Drive operational excellence that maximizes productivity and delivers superior value to customers.
• Grow Together: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation.
• Integrity in Action: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers.Quality Above All: Build the best and most effective experiences for our teams and our customers
• Innovate for Impact: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve.
• Work Smart: Drive operational excellence that maximizes productivity and delivers superior value to customers.
• Grow Together: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation.
• Integrity in Action: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers.

What You’ll Need (Requirements)

• Bachelor’s Degree (BA/BS) or equivalent work experience.
• 5+ years of experience in a SaaS software project manager or business analyst role or similar duties, including technical support or handling complex deliverables in a technology environment.
• PMP or CAPM Certifications issued by the Project Management Institute and/or documented Project Management Experience.
• Experience managing enterprise level software projects.
• Experience deploying SaaS software for manufacturing companies.
• Skilled in Microsoft Office (Excel, PowerPoint, Word, and Visio).
• Ability to bring projects in on-time and on-budget, while communicating and resolving issues in a clear and professional manner.
• Self-starter with strong motivation to succeed.
• Committed to customer satisfaction and a passion for customer success.
• Ability to work independently and through teams, at multiple organizational levels.
• Ability to multitask, prioritize and handle issues/escalations under pressure, and manage multiple projects.
• Extremely detail-oriented.
• Creative, consultative, and a strong communicator.
• Eagerness to learn new skills, grow professionally, and take on new challenges.
• Ability to travel to customer sites (25%).

Things that Make the Job Awesome

• Competitive compensation plan
• Opportunity for stock options
• Health benefits
• Self Care PTO Plan
• Flex Schedule
• Work From Home Flexibility
• Fast growing tech company with big opportunity
• Great team and culture
• Rewarding work that is solving an important problem
• Annual investment in your professional development

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.